Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Akiko Sasaki-Summers's avatar
Akiko Sasaki-Summers
New member | Level 2
2 years ago
Solved

How can I deactivate the unwanted Backup feature?

Hello,   My storage space with the Basic plan is almost gone due to the backup. I've never indicated that I wanted to back up anything on my local system. How may I deactivate the option, which I...
Computer Backup
desktop
Dropbox Backup
Storage space
Web
  • Akiko Sasaki-Summers's avatar
    Akiko Sasaki-Summers
    2 years ago

    190 MB is more than enough.

     

    I just wondered why I ended up having the backup of whatever it was for, even without my knowledge. I just wondered if I goofed up something during the setup, etc... If you don't know the reason, I'd just celebrate the fact that it finally worked!

     

    Thanks.

     

    Akiko

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Akiko Sasaki-Summers wrote:

... I don't have such a tab, like the Sync and Backup tabs on the app installed on my PC.

It's under Preferences.

 

 

Akiko Sasaki-Summers's avatar
Akiko Sasaki-Summers
New member | Level 2
2 years ago

Hi Rich, 

 

Thank you for your help.
I still cannot find the Sync and Backup option under Preferences > Backup.
Here is the screenshot:


Thank you for your help!

Akiko

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Akiko Sasaki-Summers, are you on the same device that you used when setting your Backup? 

     

    If you click "Manage Backups" what do you see there? 

    • Akiko Sasaki-Summers's avatar
      Akiko Sasaki-Summers
      New member | Level 2
      2 years ago

      Thank you, Megan.

      This is, I believe, the same device that this app was set up in this machine. (The account was set up in another PC, I believe.)

      Unfortunately, I do not have such tab, as indicated in the help page. (I've already gone through and checked many times before having posted here...)
      Here is the screenshot:


      It feels irrelevant to what I'm trying to do here.

       

      Thanks for your help.

       

      Akiko

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Akiko Sasaki-Summers, can you please visit the following page, and let me know if you can disable the feature from there? 

        While logged in your account, in this page you will see all of your backups and you should be able to delete the backup in question.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!