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P P.1's avatar
P P.1
New member | Level 1
11 years ago
Solved

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?

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  • Rich's avatar
    Rich
    11 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 years ago

    Dropbox have previously said that once an account is deleted the data is removed so as Rich said that is now unrecoverable.

  • JENITA D.'s avatar
    JENITA D.
    New member | Level 1
    10 years ago

    I would like to recover the content of my dropbox account as I do not check my email regularly and did not see the emails that it was about to close. How do I do this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    You cant. 

    As has been said - the account is closed. Therefore its closed and deleted. 

  • Humberto L.1's avatar
    Humberto L.1
    New member | Level 1
    10 years ago

    Account [email removed by moderator] I tried access this account before be closed and I was unable. 

    I should liked recover it or at least open a new account for this email (professional). 

    I have another private account for [email removed by moderator] and to that one I have acess.

    Regards,

    Humberto Leal

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 years ago

    I should liked recover it or at least open a new account for this email (professional). 

    You cannot recover an account that has been deleted. Nor can you recover files from a deleted account. Both are gone. You can probably create a new account using the email address of the deleted account as it's no longer active in the system. If not, contact Support.

  • rexy's avatar
    rexy
    New member | Level 1
    10 years ago

    my account as been closed due to inactivity

    how do i recover the content ?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    You cant I'm afraid. 

    The account has been removed and so has the data - as the emails warned. 

  • william w.35's avatar
    william w.35
    New member | Level 1
    10 years ago

    I would like to reactivate my account

     
    [This thread is now closed by moderators due to inactivity. If you have a similar or new question, you could post it in the Find Answers section here. ]
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 years ago

    As has been stated numerous times, you cannot reactivate an account that has been deleted. It's gone the moment you delete it.

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