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Nick H.23's avatar
Nick H.23
Helpful | Level 6
5 months ago
Solved

Having trouble adding team account

Hi

Im trying to add a new dropbox account to my local Macs dropbox app, but I keep getting an 'Unexpected error, please try again later' error

I have a free personal account, and the account im trying to add is for my work and I believe im part of the team account there.  Ive been given a single sign on.

im able to login to the account if I first sign out of my personal account, but I dont want to have to do what on my Mac :-/ 

Would anybody know what the problem might be?

many thanks

Nick 

account access
  • Nick H.23's avatar
    Nick H.23
    5 months ago

    aha! sorted it - I had to first be in the work account and THEN link to my personal account - rather than the other way around

     

6 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    Nick H.23 wrote:

    Im trying to add a new dropbox account to my local Macs dropbox app, but I keep getting an 'Unexpected error, please try again later' error

    You're certain that it's a Business team account? If so, have you linked the accounts yet? Once linked you can have one personal account and one Business account syncing to your computer.

    You cannot, however, have two personal accounts or two Business accounts linked. One must be personal and the other a Business team account.

  • Nick H.23's avatar
    Nick H.23
    Helpful | Level 6
    5 months ago

    hi, im not 100% certain but have just assumed so.  Is it possible to be part of larger team of accounts if its a personal account?

    When I try and link it gives me the same error.

    thanks for the help! 
    N

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago
    Nick H.23 wrote:

    Is it possible to be part of larger team of accounts if its a personal account?

    If you are just using Shared Folders then yes it is. 

    Business Accounts have specific types of set ups on folders etc. that work differently to normal ones. 

  • Nick H.23's avatar
    Nick H.23
    Helpful | Level 6
    5 months ago

    aha! sorted it - I had to first be in the work account and THEN link to my personal account - rather than the other way around

     

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi Nick H.23 and welcome back to the Dropbox Community. 

    I am glad to see our SuperUser Mark has assisted you in resolving your query. Thanks for returning to let us know you've got it sorted 😉, it's people like you who keep our Community so vibrant.

    On a separate note, I’m Theresa, one of the Community Managers here at Dropbox. 👩‍💻 I’d love to hear how you use Dropbox in your daily life and sure if you're open to sharing, I’m all ears👂✨.

    I’m always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team. 🤗💡

    T 😺 (Dropbox Community Manager)

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