Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

lilbeedee's avatar
lilbeedee
Helpful | Level 5
7 years ago
Solved

I'm having trouble deleting photos from my account

I have googled for how to delete photos in Dropbox, but the answer that comes back is to click on the ellipsis, the 3 dots, in the upper right corner - but there is none there. There is no menu to delete anywhere, and I know to be on the Timeline view, and not the Preview. 

Delete
desktop
restore
sort
View
  • Rich's avatar
    Rich
    7 years ago
    lilbeedee wrote:

    The page SAYS I'm in the Timeline...

    Do you mean the Photos page? If so, that's the problem. You can't delete from the Photos page. You can only delete from the Files view.

    If you can't find a photo in the FIles view or don't know where it is, when you're on the Photos page you can click the ellipsis and select Show in folder. That will take you to the photo in the actual folder where it resides, and you can delete it from there.

9 Replies

Replies have been turned off for this discussion
  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    7 years ago

    Hey lilbeedee,

     

    So you can't delete from the Preview, you have to do it in the "Timeline" view as you say from the Web Client.

  • lilbeedee's avatar
    lilbeedee
    Helpful | Level 5
    7 years ago

    Well yes that's what I said...that there is NO option to delete FROM THE TIMELINE VIEW. That is what I need help with.  Thanks!

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    7 years ago

    Hey lilbeedee

     

    Take a look at my screenshot below:

    You should see the delete option there after you click the 3 dots.

  • lilbeedee's avatar
    lilbeedee
    Helpful | Level 5
    7 years ago

    Yeah I don't know....it's just not there. The page SAYS I'm in the Timeline...but it shows thumbnails of all the photos. The ellipsis in the BOTTOM right.  When clicked on it gives a list of options, such as: Share, Share link, Show in folder, Download, Add comment, Star, Version history.  

    Am I in the wrong place??  I must be, but I don't know where to go.   Thank you again!

  • lilbeedee's avatar
    lilbeedee
    Helpful | Level 5
    7 years ago

    Oh well.  This shows me my folders that contain the photos. When I check an individual photo OR click on the photo to open, I only find an ellipsis in one of two places: one is on the photo in the upper right corner, the other is on the full screen view in the lower right corner. Neither of these list "Delete" in the menu that pops up. Oh well. Fail for me.

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    7 years ago

    Hey lilbeedee dont open the file. Just click the 3 dots before you click on the actual file. Then you will see the delete option.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    lilbeedee wrote:

    The page SAYS I'm in the Timeline...

    Do you mean the Photos page? If so, that's the problem. You can't delete from the Photos page. You can only delete from the Files view.

    If you can't find a photo in the FIles view or don't know where it is, when you're on the Photos page you can click the ellipsis and select Show in folder. That will take you to the photo in the actual folder where it resides, and you can delete it from there.

  • lilbeedee's avatar
    lilbeedee
    Helpful | Level 5
    7 years ago

    Okay thank you! At last this has worked for me...it was the "Show in folder" tip that allowed me to get to the place where deleting is an option. Thanks for hanging in here with me! Much appreciated.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!