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HS64's avatar
HS64
New member | Level 2
17 days ago
Solved

How can I change my email address?

I am a self confessed numpty when it comes to technology but I have been trying to change my email address on my Dropbox a/c. 
I have followed the support advice and gone into settings but I both my phone and iPad, there is no “general” setting to change my email. 
is there  another way to do this, as my old email address is expiring soon? 
I appreciate any help and advice…. (I have managed to change my email address for this forum 🥳)

Account Settings
emails
  • HS64's avatar
    HS64
    17 days ago

    Aah Jay, you are a star, many thanks for your help. It’s all done now 🤗

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hi HS64, thanks for bringing this to our attention.

    You would need to access the Dropbox account settings page on the website itself in a browser, and not via the Dropbox mobile app.

    From there, you'll be able to change the email on your account.

    If you need any further assistance, please let me know!

  • HS64's avatar
    HS64
    New member | Level 2
    17 days ago

    Aah Jay, you are a star, many thanks for your help. It’s all done now 🤗

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi there HS64​  👋 and welcome to the Dropbox Community – we’re glad to have you with us!

    I’m so happy to hear you were able to get your issue resolved and successfully update your email address 🎉. Thanks for following up,  it really helps others who might be wondering about the same thing (and too scared to post).

    I’m Theresa 👩‍💻, one of the Community Managers here. If you’re ever looking for more handy tips or just getting started with Dropbox, we’ve got a dedicated group just for beginners! You can check it out here – it’s a great space to explore features and ask questions at your own pace.

    See you around the forum,

    T😺 (Dropbox Community Manager)

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