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  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    12 months ago

    I have tried to change my email address in Accounts.

    I am an older lady who is having difficulty deciding why there are 3 lines to be filled in.

    Are the first two the new email address, and the 3rd line the password?

    Thank you

    Sharyn

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Sharyn W.! You’re totally right; the first two fields are for the new email address (the second one is to confirm the email address and make sure there aren’t any typos) and the third one is for your current Dropbox password.

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    12 months ago

    Hi Nancy,

    I tried your suggestion but had no luck changing my email address.

    When I entered my email address twice and then my password a round red circle with a line through the circle appeared beneath the first of the two email addresses.

    I am using the correct email address, so why should this happen?

    Thank you

    Sharyn

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi from me as well, Sharyn W.!

     

    Is it possible that there's some kind of typo or perhaps a space before or after the email address?

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    12 months ago

    I have tried multiple times but will try again.

    Sharyn

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    12 months ago

    Hannah, When I type my new email address a message appears under the space that says 'email address from Dropbox website'.

    What do I do now?

    Sharyn

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    Can you post a screenshot?

     

    It may also be worth trying to clear all cookies/cache etc. or a different browser.

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    12 months ago

    Mark, I tried using a different browser. The same result!

    Sharyn

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