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hgz's avatar
hgz
Helpful | Level 6
3 years ago
Solved

High memory usage on Mac M1

Hi,

 

I've just installed my first M1 iMAC and entered the Dropbox beta program.

I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well.

So far everything went fine, Dropbox runs Apple nativ and functionality is as expected (well known from the past).

Checking memory usage on the M1 Mac made me wondering. 7,4GByte!! 

After rebooting the machine it came down to 750Mbyte but nearly a day later its up again to 1,5Gbyte and is constantly increasing.

On the Intel MB Pro, everything fine and smooth. Memory consumption around 700Mbyte & constant.

Does anyone experience similar memory issues on M1 MAC's?

 

 

Beta build
desktop
Mac
  • hgz's avatar
    hgz
    3 years ago

    Issue was resolved.

    Many thx to the Dropbox support team!

    Root cause:

    - a faulty,  external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically. 

21 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey hgz, sorry to hear about this and thanks for your detailed report.

     

    Just to make sure we're on the same page, can you clarify the exact OS version of your computer and the version and status of the desktop app as shown in your menu bar?

     

    Thanks!

  • hgz's avatar
    hgz
    Helpful | Level 6
    3 years ago

    Hi Walter,

     

    I run on both machines OS 13.0.1.

    Desktop App Status - beta up&running, no syncs ongoing e.g. all data in sync.

    Version: 

    KR

    Hans-Georg

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi hgz, sorry to jump in here! 

     

    Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

  • hgz's avatar
    hgz
    Helpful | Level 6
    3 years ago

    Hello,

     

    I've removed the beta and installed latest "official" version - see screenshot.

    Actually memory on my M1 machine increases even faster than with beta.

    725Mybte after installation of new desktops SW and 1,24GB roughly 12h later.

    KR

    Hans-Georg

     

  • hgz's avatar
    hgz
    Helpful | Level 6
    3 years ago

    Hi Megan,

     

    and first of all - many thx for taking care of my issue so far.

    Below the screenshot incl. memory increase within the last hours.

     

    KR

    Hans-Georg

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi hgz, can I reach out to you via email, in order for us to have a closer look into this? 

  • hgz's avatar
    hgz
    Helpful | Level 6
    3 years ago

    Hi,

     

    do y have my email?

    Pls provide a quick input on how to move on.

     

    Thx & KR

    Hans-Georg

     

    PS: Memory increased to 3,72Gbyte in the meantime. Bringing memory pressure to a yellow status

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi hgz, I just sent you an email. 

     

    Reply back to me as soon as possible, and we'll take it from there. Cheers!

  • goBiGGER's avatar
    goBiGGER
    Explorer | Level 4
    3 years ago

    @hgz How did it go for you so far? I am currently getting 31GB+ Dropbox memory usage on a brand new Mac Studio Ultra 64GB ram. It's forcing it to use 4.5GB disk cache, wearing my SSD... Not to mention the CPU 100%. It is uploading a ton of files at the moment, but still... 

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