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mkar's avatar
mkar
New member | Level 2
3 months ago
Solved

Any way to reactivate cancelled free trial?

Hi,

I activated a free trial in order to evaluate the current offerings of dropbox to see if i wanted to buy  a subscription (haven't been a paying customer for years now).

I then immediatelly proceeded to cancel the trial, as I do every time i activate a free trial, in order to not forget it and get billed against my will, under the assumption that the premium service would end at the designated date, as is usually the case when one cancels a free trial.

Instead, my account got instantly reverted back to the free tier. Is there any way to get to activate the free trial again? I literally want to evaluate the service and see if I want to subscribe, dropbox is shooting themselves in the foot here. 

Thanks.

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  • Megan's avatar
    Megan
    3 months ago

    Hey mkar​, thanks for posting here!

    Usually, each Dropbox account is only allowed to have a trial once.

    Therefore you might not be able to have another trial under your current email address.

    However you can set-up a new account using a different email address to become eligible for it again. 

    I hope this clarifies!

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey mkar​, thanks for posting here!

    Usually, each Dropbox account is only allowed to have a trial once.

    Therefore you might not be able to have another trial under your current email address.

    However you can set-up a new account using a different email address to become eligible for it again. 

    I hope this clarifies!

  • mkar's avatar
    mkar
    New member | Level 2
    3 months ago

    I see. For me it would not make sense to have a trial on a new account however, as I already have quite a few stuff in this one. Trying it out on this one would be an real-world trial. Anyway, I guess I'll leave it be as is. 

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    My pleasure, mkar!

    If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

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