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mkar's avatar
mkar
New member | Level 2
3 months ago
Solved

Any way to reactivate cancelled free trial?

Hi, I activated a free trial in order to evaluate the current offerings of dropbox to see if i wanted to buy  a subscription (haven't been a paying customer for years now). I then immediatelly proc...
Billing
cancellations
downgrade
  • Megan's avatar
    Megan
    3 months ago

    Hey mkar​, thanks for posting here!

    Usually, each Dropbox account is only allowed to have a trial once.

    Therefore you might not be able to have another trial under your current email address.

    However you can set-up a new account using a different email address to become eligible for it again. 

    I hope this clarifies!

mkar's avatar
mkar
New member | Level 2
3 months ago

I see. For me it would not make sense to have a trial on a new account however, as I already have quite a few stuff in this one. Trying it out on this one would be an real-world trial. Anyway, I guess I'll leave it be as is. 

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    My pleasure, mkar!

    If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

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