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Kristian5's avatar
Kristian5
New member | Level 2
12 months ago
Solved

The desktop app isn't compatible on Mac Sonoma 14.5?

Hi,

I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!). 

Can you pls help?

 

Thanks!  

desktop
Install
Mac
Setting up the apps
  • Kristian5's avatar
    Kristian5
    12 months ago

     Hi,

    Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different. 

    So it seems to be explained and solved!

    Best wishes,

    Kristian

17 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi Kristian5, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing this error you mentioned?

     

    This will help me to assist further!

  • Kristian5's avatar
    Kristian5
    New member | Level 2
    12 months ago

     Hi,

    Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different. 

    So it seems to be explained and solved!

    Best wishes,

    Kristian

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    No worries, glad to hear you were able to resolve the issue!

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    11 months ago

    Hello everyone, 

    I am trying to find a solution for my newly installed Sonoma 14.5 on my new M3 Macbook air. everything went smooth before when I was on Catalina, when I initiated my new Mac on Sonoma and tried to install Dropbox it's turning and turning to start and it never starts. I have the desktop app on two other computers. Can anyone help? I tried being patient at first, deleting and endlessly reinstalling the app to no avail. I'm sure there must be some bright ideas to get this going? Is it Apple? It's always appel. Thanks for any suggestion and help you can provide.

    Cristina

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey galtieroussel36, thanks for posting here today! 

     

    Have you tried installing the app using our offline installer that can be found here? 

     

    If not, give it a go and let me know how it goes.

     

    Waiting for your updates!

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    11 months ago

    Hi Megan, 

    thanks so much for your swift reply and for providing the link. I tried to download twice and still does not work, it just won't start. It's written Démarrer... and turning and turning ! 

    Thanks for any other bright idea you might have, you guys are great ! 

    Cristina

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    10 months ago

    Hi Megan, thanks so much for your swift reply. I have downloaded and still not working. Any other helpful tips? 

    thanks for your help and time, 

    Cristina

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi from me as well, Cristina! Do you mind sending over a screenshot of what you see exactly on your end? I’d like to have a visual and go from there.

     

    Here’s how you can post it on the forum: 

     

     

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    10 months ago

    Hi Nancy, here's a screenshot of what's going on. Let me know if you need other information.

    I do hope I will be able to reuse it on my new computer. Thank you again! 

    Cristina

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