Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
serisolutions
2 months agoExplorer | Level 3
I got a message that sharing was suspended due to a violation of the T&S
Hello,
I’m experiencing the same issue and would like to get in touch with your support team.
Thank you.
11 Replies
- Jay2 months ago
Dropbox Community Moderator
Hi serisolutions, thanks for bringing this to our attention.
Are you referring to another thread, as you mentioned that you're experiencing the same issue?
Could you attach a screenshot showing the message you're receiving on the Dropbox site?
This will help me to assist further!
- Mark2 months ago
Super User II
serisolutions wrote:
would like to get in touch with your support team
You can do so via http://www.dropbox.com/support
- karbox2 months agoHelpful | Level 5
Hi Mark, thanks for the link. I’m seeing the same message about sharing being suspended, so I’ll try reaching out to support as well. Just wanted to follow along here in case there are any updates from the community, too.
- Mark2 months ago
Super User II
karbox wrote:
Just wanted to follow along here in case there are any updates from the community, too.
There isnt anything wrong as such with Dropbox so there wont be updates here - sharing suspensions are due to sharing illegal content (including DCMA takedowns), viruses, malware or spam abuse reports. However, there are often false positives. Therefore it has to be resolved via Support.
- serisolutions2 months agoExplorer | Level 3
Hi,
Thanks for the response.
Actually, I couldn't use my primary account to post it here, and it's associated with my primary account. So I used this account to post it.
How can I share my primary account's email address?Thanks,
Hasitha - Mark2 months ago
Super User II
serisolutions wrote:
How can I share my primary account's email address?
You need to use that account to post here, or, to log a ticket at http://www.dropbox.com/support.
- serisolutions26 days agoExplorer | Level 3
I don't see my primary account's there in the dropdown.
- Hannah26 days ago
Dropbox Community Moderator
Hey serisolutions, happy Monday!
Can you perhaps use a different browser to login to your primary Dropbox account and contact support while logged into that?
If you can't contact support while logged in to your primary account, make sure to reply to this thread from the Dropbox Community profile linked to your primary Dropbox account, so that we can assist you further.
- serisolutions18 days agoExplorer | Level 3
Hi,
When I try to log in using that email, it gives me sign-up fields.Thanks,
Hasitha - Nancy18 days ago
Dropbox Community Moderator
Hey Hasitha, can you post a screenshot here of the options you see exactly, when trying to log in to your other Dropbox account?
Just make sure to mask your email address first, if it’s visible in the screenshot.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!