Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

outwardspiral's avatar
outwardspiral
Helpful | Level 6
7 years ago
Solved

Dropbox add-in has vanished in Outlook 365

I have Microsoft Office 365 and the Dropbox desktop app installed.

I used to have the Dropbox for Outlook add-in available in Outlook 365 even though the Dropbox for Outlook appsource page specifically lists Outlook on the Web, Outlook 2013+, Outlook 2016+ and Outlook 2016 for Mac (not Outlook 365) as supported versions.

I have no idea why it was working with my supposed unsupported version, but it was working until I decided to reset the ribbon layout in Outlook. After that, the Dropbox add-in disappeared from the ribbon and also vanished from the list of "all commands" in the "customise ribbon" options (it was there previousely).

Does anyone know what the situation is with this add-in, or even better, how I can restore it to its previous working order?

I've already tried uninstalling and reinstalling both Office 365 and Dropbox. 

Third Party Integrations
  • outwardspiral's avatar
    outwardspiral
    7 years ago

    I think I solved it.

    I removed my Outlook email accounts from the Outlook app and Windows account settings.

    I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

    Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

9 Replies

Replies have been turned off for this discussion
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there outwardspiral, 
     
    Currently, as you mention as well, the Dropbox for Outlook add-in is compatible with:
    • Outlook on web
    • outlook.com
    • Outlook desktop application version 2013 (Windows 10 and up) and 2016 (Windows 10 and up and Mac)
    Nonetheless, out of curiousity, could you please let me know if you’ve tried rebooting your computer? Maybe that will do the trick. 
     
    Let me know what you find!
  • outwardspiral's avatar
    outwardspiral
    Helpful | Level 6
    7 years ago

    Woah... hang on!

    I just went back to my outlook app right after replying about rebooting not helping, and I found the add-in has returned.

    So now it's working again, contradictory to Outlook 365 being "not supported".

    I'm definitely not going to reset the ribbon again, and hope that it just keeps working.

    Cheers.

    Gaz

  • outwardspiral's avatar
    outwardspiral
    Helpful | Level 6
    7 years ago

    Noooo!

    After relaunching Outlook, the add-in has vanished again!

    Bummer.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping me in the loop, outwardspiral. 
     
    Since Dropbox doesn’t currently support Outlook 365 to be compatible, I’d recommend contacting them for more info on the matter. 
     
    I understand that this isn’t the ideal reply you were expecting, but I do hope it helps to some extent. 
     
    In any case, let me know what you find! 
  • outwardspiral's avatar
    outwardspiral
    Helpful | Level 6
    7 years ago

    I think I solved it.

    I removed my Outlook email accounts from the Outlook app and Windows account settings.

    I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

    Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping me in the loop and for letting me know exactly what did the trick for you. Awesome troubleshooting, outwardspiral! :sunglasses:
     
    If you have any other questions in the future, don’t hesitate to give us a shout and we’ll make sure to get back to you as soon as possible. In the meantime, have a wonderful day ahead!
  • Goopguy's avatar
    Goopguy
    New member | Level 2
    6 years ago

    Any other options.   Im not removing all my emails accounts and starting over.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Goopguy, thanks for posting!

    Currently, the only way to make the Outlook add-in work is by following the previous steps from outwardspiral earlier.

    We do appreciate the feedback about the requirements for the add-in!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!