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Tsoilihoi's avatar
Tsoilihoi
Helpful | Level 5
19 days ago
Solved

File explorer is the only Windows 11 app that can see a Dropbox folder

Other third party file managers can't see the dropbox folder.  If I create a new folder

and move the files to it in the preferences, then the created folder disappears from file managers like Ztree or Files.  When I uninstall dropbox, the folder reappears without the contents.

This is acting like a cell phone connected when the folder can only be seen by file explorer.
LIke a virtual folder.

desktop
Windows
  • Tsoilihoi's avatar
    Tsoilihoi
    19 days ago

    Okay. figured it out.  I'm using Ztree a crafty file manager based on Xtree Gold.

    There is a switch that filters junctions and redirects  I turned it off using alt F-10 and changing that filter to none.  Something different about dropbox, onedrive and gdrive are unaffected.   But it is unique to ztree.

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Hi there Tsoilihoi - thanks for bringing this to our attention.

    Could you clarify the version and status of the Dropbox desktop app as shown in your taskbar and send us a couple of screenshots of the issue?

    While we're at it, is it possible that you're using this version of the app? 

    Any additional information you can share about your use-case and the issue(s) you're facing would be more than welcome! 

  • Tsoilihoi's avatar
    Tsoilihoi
    Helpful | Level 5
    19 days ago

    Okay. figured it out.  I'm using Ztree a crafty file manager based on Xtree Gold.

    There is a switch that filters junctions and redirects  I turned it off using alt F-10 and changing that filter to none.  Something different about dropbox, onedrive and gdrive are unaffected.   But it is unique to ztree.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey Tsoilihoi, thanks for keeping us updated!

    I'm glad to see that you were able to figure out what was causing this.

    If you need anything else, don't hesitate to let us know.

    Have a great day!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hi there Tsoilihoi​  👋 and welcome back to the Dropbox Community – it’s always a pleasure to have you with us!

    Thanks for updating your thread and sharing how you figured things out. Posts like yours make a big difference, and I’m sure this will be super helpful for others facing the same setup mystery. Nicely done! 💪

    I’m Theresa 👩‍💻, one of the Community Managers here. You’ll usually find me hopping into discussions or sparking new topics across the forum. By the way, do you have a favorite Dropbox feature or a go-to tip or trick? Always curious what folks are finding most helpful these days.

    Looking forward to your reply,

    T😺 (Dropbox Community Manager)

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