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Kevan P.'s avatar
Kevan P.
Helpful | Level 7
2 years ago
Solved

Dropbox on PC is inaccessible to the blind - I can't access the app preferences

Hello,

I'm a blind user using a screen reader on PC.

Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, and upgrade button. No menu is visible to the screen reader like before... Can you please fix it so I can continue to use your service properly? I need to turn off auto-start with Windows but now I cannot since you had to change your layout.

Account Settings
desktop
Windows
  • Kevan P.'s avatar
    Kevan P.
    2 years ago

    Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

6 Replies

  • Kevan P.'s avatar
    Kevan P.
    Helpful | Level 7
    2 years ago

    Sorry, it's worth noting I'm on Dropbox 202.4.5551. It was fine a couple days ago so the change must've been implemented very recently.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting this on our forum, Kevan P., and welcome aboard.

     

    Can I ask which screen reader you’re using and what its version is?

     

    Also, what's the OS version of your computer?

     

    I’d like to gather as much info as possible on this and check what may be happening. 

     

    Ping me when you’re ready.

  • Kevan P.'s avatar
    Kevan P.
    Helpful | Level 7
    2 years ago

    NVDA 2024.2, latest version
    Windows Home Premium 10.0.19045 Build 19045

  • Jordi-DBX's avatar
    Jordi-DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    Thank you for writing in Kevan P. , and reporting this problem!

     

    We've identified that you were recently included in a new experience in the system tray icon. While we investigate this issue and work on any needed fixes, we've temporarily rolled back this update for you.

     

    Within an hour or so, you should no longer have this experience. Please let us know if that resolves the issue for you!

  • Kevan P.'s avatar
    Kevan P.
    Helpful | Level 7
    2 years ago

    Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

  • Jordi-DBX's avatar
    Jordi-DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    Hi Kevan P. , wanted to reach back out. Glad you found a solution on both versions!

     

    We've fixed what we believe to be the issue you were experiencing. You should see the new experience within the hour. Please reply here and tag me if you continue to have any issues in the new experience with your screen reader!

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