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RM02's avatar
RM02
New member | Level 2
4 days ago

Can't share files. "We’ve interrupted your sharing activity" error.

I work for a company that provides healthcare courses (the photos in the presentations may be the issue) but we rely on sending dropbox links to delegates on our courses and I keep getting the following:

Can’t share file. "We’ve interrupted your sharing activity" error.
For some reason can't share my files anymore — getting error:

"Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content."

how to solve this issue? how to contact customer support?

I NEED this sorted as fast as possible as it is effecting my business.

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3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hi RM02, thanks for posting here!

    It sounds like your shared links might have been temporarily suspended. How long have you been getting this error?

    Did you receive an email from Dropbox informing you about this perhaps?

    Let me know more and we'll take it from there.

  • RM02's avatar
    RM02
    New member | Level 2
    4 days ago

    Hi Megan,

    Thanks for getting back to me, 

    It’s been an issue for a few weeks now...but some of my links works and some don’t.

    I’ve never been notified of anything.

    I need this sorted as it is effecting my work.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey RM02, I'm going to need some account-specific info, in order to investigate further.

    I just reached out via email. Please reply back to me as soon as possible, and we'll take it from there. Thanks!

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